Changes in BPO and the Impact of Process Automation
Tanvir Khan, Vice President, Business Process Outsourcing, Dell Services discusses his take on the changes in BPO and the impact that RPA is having on the community with Raheem Hasan, President and Co-Founder of IRPA. With a mature market, customers want accountability from their outsourcing partners and they expect outsourcing to have a positive impact their core business, helping satisfy their customers, drive revenue, and capture market share. When it comes to automation, Tanvir cautions that for those outsourcers whose game is “cost less,” there is going to be a bloodbath. For people that are really delivering outcomes for a certain price, it’s going to be a godsend. For Dell and Tanvir, automation is an integral part of their transformation journey.