RPA as a Collaborative Platform – Connect the Front and Back Office Operations

Raheem Hasan, President and Co-Founder of IRPA sits down with Carlos Londono, Solutions Executive with NICE to discuss what NICE is doing in the RPA space. NICE has a unique collaborative platform that allows robots and humans to work together. Carlos discussed a client case study and the interaction between the agents and robots. Their process begins with the agent taking the call and information is passed along to the robot which allows the agent to more efficiently move onto the next call. They have had a very positive experience with their service levels being met 100% of the time and accuracy improved to 99%. Watch the video and learn more.

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